Contact Us

Have a question about our women’s bags or need help with your order? The LOLOIM® team is here to help.

Whether you are choosing a shoulder bag, crossbody bag, tote bag, handbag, or evening clutch, checking a delivery, or requesting a return, please reach out by email.

Customer Support: service@loloim.com

To help us handle your inquiry efficiently, please include your order number, if available, and a brief description of your question.

For damaged, defective, or incorrect items, please attach clear photos of the bag, packaging, and any affected parts so we can better understand the issue and assist you promptly.

For questions about product dimensions, materials, colors, compartments, strap lengths, closure types, or care instructions, please include the product name or a link to the item.

We also welcome product suggestions and feedback about your shopping experience.

Company Information

Company Name: Ningxia Saiwaiyang Network Technology Co., Ltd.

Registered Address: Room 302, Unit 3, Building 34, Jin’an Jiayuan, Yinfeng Resettlement Area, Jinfeng District, Yinchuan, Ningxia Hui Autonomous Region, China

Phone Number: +1 (576) 578 2553

Email: service@loloim.com

For returns, please contact us first to receive approval and shipping instructions. Please do not send returned items to the registered address without confirmation from our team.

Thank you for shopping with LOLOIM®.