Frequently Asked Questions

What does LOLOIM® sell?

LOLOIM® offers a thoughtfully selected collection of women’s bags, including shoulder bags, crossbody bags, tote bags, handbags, and evening clutches.

Our products are designed to bring style, comfort, and convenience to your daily routines.

Please check each product page for details about materials, dimensions, colors, compartments, straps, features, and care instructions.

How can I contact you?

Email us at service@loloim.com with your question.

For purchase-related inquiries, please include your order number so we can assist you more efficiently.

How do I choose the right bag?

Refer to the product descriptions, dimensions, and material information on each product page before ordering.

Consider how you plan to use the bag, whether for work, shopping, travel, special occasions, or everyday use.

Different bag styles may have different storage capacities, compartments, closure types, strap lengths, and care requirements.

If you need help, email us with the product name or link and any questions about the item you are considering.

How long does order processing take?

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays begin processing on the next business day.

Processing time is separate from shipping time.

How can I track my order?

Once your order ships, we will send a shipping confirmation email containing your tracking information.

If you cannot find it, check your spam or junk folder, or contact us for assistance.

When will my order arrive?

Delivery times depend on your destination and the shipping method available for your order.

Please refer to the shipping information displayed at checkout and the tracking updates provided after dispatch.

Can I cancel my order?

You may request cancellation within 24 hours of placing your order by emailing service@loloim.com.

After this period, processing may already have begun, and cancellation cannot be guaranteed.

Can I change my shipping address?

Contact us as soon as possible with your order number and the correct address.

We will check whether an update is still possible.

Address changes cannot be guaranteed once processing or shipping is underway.

What is your return policy?

You may request a return within 14 days of receiving your order.

Bags must be unused and in their original condition, with original packaging, labels, tags, straps, and accessories included.

Products must be free from scratches, stains, odors, tears, damaged hardware, or other signs of use.

Bags that have been worn, washed, altered, or handled beyond what is necessary for inspection may not qualify for change-of-mind returns.

Certain items, including personalized bags, clearance merchandise, or products with missing original packaging or accessories, may not qualify for change-of-mind returns.

Please review our Return & Refund Policy for complete eligibility requirements. Statutory consumer rights remain unaffected.

How do I start a return?

Email service@loloim.com with your order number and the reason for your return.

Please include photographs if the product is damaged, defective, or incorrect.

Wait for approval and return shipping instructions before sending anything back.

Do not send returns to our registered company address without confirmation.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or applicable law requires otherwise.

We do not charge a restocking fee.

When will I receive my refund?

After your return arrives and has been inspected, we will notify you of the outcome.

Approved refunds are processed to your original payment method within 3–7 business days.

Original shipping charges are non-refundable, except where required by applicable law.

What if my bag arrives damaged or defective?

Email service@loloim.com with your order number, a description of the problem, and clear photographs showing the damage or defect.

Examples may include torn fabric, damaged straps, broken handles, faulty zippers, loose stitching, damaged hardware, or other product issues.

Please include photographs of the product and its packaging so our team can review the issue.

We will help arrange a replacement or appropriate resolution.

For your safety, please avoid using a bag with damaged straps, broken hardware, or other defects that could affect safe use.

What if I receive the wrong item or something is missing?

Contact us with your order number and details of the incorrect or missing item.

Where helpful, include photographs of the bag, product labels, straps, accessories, and packaging so we can investigate and assist.

Where can I find product materials and care instructions?

Check the product page and any included care instructions for information about materials, dimensions, cleaning methods, storage, and recommended usage.

Different products, including shoulder bags, crossbody bags, tote bags, and evening clutches, may have different cleaning and care requirements depending on their materials and finishes.

Do not assume that a bag is machine-washable, waterproof, or suitable for cleaning with chemical products unless specifically stated in its product specifications.

Follow the care instructions provided for each item.

If you need further assistance, email service@loloim.com with the product name or your order number.

How is my personal information handled?

Please read our Privacy Policy for details about how we collect, use, and protect personal information.

For privacy questions or requests, contact service@loloim.com.